When a potential customer calls your company over the phone, it is essential that you entertain callers while waiting in line to reduce delays and increase sales. An IVR (interactive voice response) and waiting messages that convey the message of your company in a clear and professional way allow you to give the best follow-up and give a lasting impression to your potential customers. Having a professional voice over talent delivering personalized waiting messages and IVRs will help you increase sales and create a solid and professional image.
What is the IVR?
An IVR, or interactive voice response, processes incoming calls, plays recorded messages and sends calls to service agents or transfers them to an external extension. IVRs make call centers more productive because they can verify who the caller is, gather information and direct it to the right service representative. To ensure that your IVR is clear, professional and friendly, hire a voice talent to provide you with a personalized voice recording.
When you put a caller on hold, you risk losing a sale. However, placing callers on hold is often unavoidable, since it is impossible to meet with all callers immediately. If callers do not hear anything while they are on hold, they are much more likely to be deactivated. As such, it is important to play a waiting message while on the line.
Waiting messages increase the credibility of your company, including promotions, product information, a summary of the services offered and their opening hours. To get the best results, hire a talented professional and voice with a funny voice to deliver your messages on hold. Professional waiting messages have the potential to attract and retain the attention of callers and add a vital piece to the sales process of your company.
Whether you like it or not, your company will have to reproduce an IVR message or retain it at some point when customers and potential customers call. To ensure that the experience is as pleasant as possible, hire a voice professional to deliver the recordings. A professional male voice over talent with a friendly and fun voice can keep the attention of its interlocutors, which will eventually lead to fewer interruptions and more sales.
Nobody likes talking to a machine, so make sure the recordings you use are excellent. With the right voice talent to convey every message, you can create a professional and memorable image for your business. The IVR and the waiting messages you use will be associated with your own business and will make a lasting impression on the prospects, so make sure that the voice you use and the quality of the recording are worthy of representing your company’s brand.
No one likes to talk to a machine, so make sure the recordings you use are great. With the right voice talent to convey each message, you can create a professional and memorable image for your business. The IVR and waiting messages you use will be associated with your own business and will make a lasting impression on your prospects, so make sure that the voice you use and the quality of the recording is worthy of the brand your company.